It is also possible that a payment has failed due to an inconsistency in how the billing address appears on the your billing statement versus how it appears on your account. Sometimes a recurring charge may be blocked by a bank or financial institution, we therefore advise the players to contact them first to discuss the charge.
There are several possibilities as to why a purchase may fail. If this does not resolve the issue, proceed to the troubleshooting steps below.
Enter N/A in the second address field to bypass this error. We are aware of an issue where you may receive this error when saving your billing address under unusual circumstances.
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